Refund policy

We want you happy with what you bought. When that misses, here's how sending it back and getting your money returned works.

How long have I got?

The clock starts the day it lands, and you've got 30 days from there to ask. The catch: unused, still in its original packaging, same shape it turned up in.

How do I start?

Message us through the contact page with your order number and why it's coming back. Give us the nod and we'll send how and where to ship it.

Heads-up: anything sent back without checking first can't be taken in.

What if it's damaged?

Check your order the day it lands. Faulty, damaged, or plain wrong? Tell us right away and we'll sort something fair with you.

Anything off-limits?

A few things: made-to-order or personalized goods, anything broken through misuse, anything missing its original packaging, and anything tagged final sale when you bought it.

When's the money back?

Your return reaches us, we check it, and we say yes or no. A yes heads back to your original payment method within 7–14 business days — your bank or card company might add a little before it lands.

Can I swap it?

Quickest way: send the first one back, wait for our nod, then order the replacement on its own.

Who pays return postage?

You do, as a rule — unless it's our slip-up, like a faulty item or the wrong one going out. Then it's on us.

Still stuck?

Anything on returns or refunds goes through our contact page.